When you use your credit card with Down To Earth Organics you can be assured that you are protected against the misuse of your credit card details. We use 128 bit Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol on the bottom right of your page confimrs that you are protected by the secure connection when you enter your card details.
Should you not wish to enter your card details - please feel free to call us on
free call 1800 855 108 and we will gladly take your order over the phone.
Postage & handling costs & delivery times
We offer a subsidised delivery fee of $8.50 for delivery Australia wide using Australia Post (usually Express Post) for up to 3 kilos and Courier service for in excess of 3kgs.
Free delivery for orders over $150 within Australia.
International Post
We gladly ship internationally. Prices are detailed in the table below. We will contact you before dispatching to confirm your freight cost once your parcel has been weighed.
| Weight |
<500g |
 |
<750g |
|
<1.0kg |
|
<1.5kg |
|
<2.0kg |
|
2kg + |
|
New Zealand |
$9.75 |
|
$13.10 |
|
$16.45 |
|
$23.15 |
|
$30.00 |
|
$35.00 |
|
Asia / Pacific |
$11.85 |
|
$16.20 |
|
$20.55 |
|
$29.25 |
|
$38.00 |
|
$45.00 |
|
USA / Canada / Middle East |
$13.90 |
|
$19.30 |
|
$24.70 |
|
$35.50 |
|
$46.50 |
|
$55.00 |
|
Rest of the world |
$16.95 |
|
$23.90 |
|
$30.85 |
|
$44.75 |
|
$58.50 |
|
$70.00 |
Delivery times
We aim to dispatch your order within 3 - 4 working days of receiving it - except where an ordered item is out of stock your order may be delayed for several days until we have all items to send at once (we will advise you of any delay). In most cases, you will receive your goods within 10 working days of placing your order, most often within 5 working days of placing your order.
If we can not fit your good in a 3kg Australia Post parcel, then we will use a Courier 5kg parcel. Couriers will take longer to get to SA, WA, TAS, NT and all regional areas than Australia Post, but it is a much cheaper way of getting your goods to you.
Delivery service terms & conditions
-
If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).
- If no-one will be at home during the day, you might consider having the order shipped to a work address.
- Instructions to leave - you can also leave special instructions (in the Additional Info during Checkout) for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.
Returns Policy
If, for any reason, you have any concerns about any products sold to you by Down To Earth Organics, please call or email us. We will endeavour to resolve the issue to your satisfaction. Any refunds for orders using credit card details will be credited back to the original credit card that was used to place the order.
If you are not satisfied with a product once you receive it, you are welcome to return it to us within 14 days, unused and in a saleable condition with the original packaging, and we will refund your money (the buyer pays for all shipping costs). However, please contact us first to advise that you are returning the product.
Should you believe the product is faulty, please contact us immediately to discuss the best course of action. Please do not return products without first contacting us.
Environmentally Friendly Packaging
We are committed to the use of recycled packaging. The white ‘foam’ like packaging material we use is bio-degradable (made from starch and water). We only use a small amount of bubble wrap where essential, and this is recycled from the packing materials we receive from our suppliers. Keep the cycle alive by re-using it!
Gift Wrapping
We gladly offer a free gift wrapping service. Just let us know if you would like this when you check out in Additional Information.